Public Offer

This document is a public offer (hereinafter — the Agreement) of the individual entrepreneur Blago Spa & Beauty (hereinafter — the Provider), addressed to an unlimited number of persons (hereinafter — the Client), and defines the terms of providing services in the field of beauty, health and relaxation. Ordering a service or purchasing a gift certificate constitutes full and unconditional acceptance of the terms of this Agreement.

1. Subject of the Agreement

1.1. The Provider undertakes to provide the Client with services in the beauty and wellness industry (massage, spa treatments, cosmetology, face and body care, manicure, pedicure, hair styling, etc.) in accordance with the ordered programme, and the Client undertakes to pay for these services in the established manner.

1.2. The list of services, their descriptions and prices are published on the website blagospa.ua and may change without separate notice to the Client. The price is fixed at the time of placing the order or purchasing a certificate.

2. Ordering and payment

2.1. The Client may order a service or purchase a gift certificate in one of the following ways:

• via the booking form on the website;
• by phone: +38 063 048 7887;
• in person at the studio in Kyiv.

2.2. Payment is made in cash or by cashless transfer (terminal, QR code). For gift certificates — by the details provided by the administrator.

2.3. After confirmation, the Client receives a notification with appointment details (date, time, service, specialist).

3. Gift certificates

3.1. A gift certificate is a monetary obligation of the Provider to deliver services up to the specified amount or within a defined programme.

3.2. The certificate is valid for 12 (twelve) months from the date of purchase, unless otherwise stated on the certificate. After expiry, the certificate is considered redeemed and is not subject to return or exchange.

3.3. The certificate cannot be exchanged for cash. If the selected service costs less than the certificate value, the difference is not refunded.

3.4. The Provider reserves the right to offer an equivalent service if the programme stated on the certificate is no longer available (due to changes in the service range).

4. Rights and obligations of the parties

4.1. The Provider undertakes to:

• provide services of proper quality at the agreed time;
• use certified and safe materials;
• ensure the confidentiality of the Client's personal data;
• inform the Client of possible contraindications or risks when providing services.

4.2. The Client undertakes to:

• arrive on time (recommended 5–10 minutes before the appointment);
• inform the specialist of any existing illnesses, allergies, pregnancy or other medical conditions that may affect the procedure;
• pay for services in the established manner.

5. Cancellation and rescheduling

5.1. The Client has the right to cancel or reschedule the appointment free of charge no later than 3 (three) hours before the start of the procedure by notifying the administrator by phone.

5.2. In case of cancellation less than 3 hours before or a no-show without prior notice, the Provider reserves the right to retain an administrative fee of up to 30% of the ordered service cost.

5.3. The Provider may reschedule or cancel an appointment in the event of force majeure or the specialist's illness, notifying the Client as soon as possible and offering an alternative time.

6. Service quality and complaints

6.1. If the Client is not satisfied with the quality of the service provided, they have the right to contact the administrator during or immediately after the procedure.

6.2. Complaints submitted more than 24 hours after the service is provided are considered at the Provider's discretion.

6.3. The Provider is not responsible for results where the Client had unrealistic expectations or which are caused by individual physiological characteristics.

7. Confidentiality

7.1. The Client's personal data (name, phone, email) is collected solely for the purpose of organising service delivery and is not transferred to third parties without the Client's consent, except as required by Ukrainian law.

7.2. For more details, see our Privacy Policy.

8. Liability of the parties

8.1. The Provider is liable for harm caused to the Client's health as a result of negligent service provision, in accordance with applicable Ukrainian law.

8.2. The Provider is not liable for indirect losses or harm arising from the Client's failure to comply with contraindication requirements.

9. Dispute resolution

9.1. All disputes are resolved through negotiation. If agreement cannot be reached — through court proceedings in accordance with Ukrainian law.

10. Final provisions

10.1. The Provider reserves the right to amend the terms of this Agreement. The current version is always available on the website. Continued use of services after publication of changes constitutes acceptance.

10.2. Contact the Provider: +38 063 048 7887 · [email protected].